Effective Date: [Insert Date]

At Mirklee, we strive to ensure that you have the best shopping experience when purchasing our skincare products. We understand that sometimes you may change your mind, and we’re here to make the cancellation process as simple as possible. Please read our Cancellation Policy carefully to understand how you can cancel your orders and what conditions apply.

1. Order Cancellation by You

a. Before Dispatch

If you wish to cancel an order that has not yet been shipped or dispatched, you can do so within 24 hours of placing the order. Please contact us immediately via email at [contact@mirklee.com] or through our customer support number at [Insert Phone Number] to request a cancellation. Once we process your request, we will provide you with a full refund to your original payment method.

b. After Dispatch

Once the order has been dispatched, it cannot be canceled. However, you can return the product(s) as per our Return and Refund Policy, subject to the conditions outlined below.

2. Order Cancellation by Us

We reserve the right to cancel your order in the following circumstances:

• Product Availability: If the product you have ordered is out of stock or unavailable.
• Pricing Error: If there is a pricing error on our website or technical issue resulting in incorrect pricing.
• Delivery Issues: If we are unable to deliver your order due to an incorrect address or any other issues that prevent delivery.
• Payment Issues: If your payment is not authorized or if there is an issue with the payment gateway.

In the event of an order cancellation by us, we will notify you as soon as possible via email or phone. If your order has been charged, we will process a refund to your original payment method.

3. Return and Refund Policy

If you receive a damaged or defective product, or if there is an issue with the product received (wrong product or wrong quantity), please refer to our Return and Refund Policy for instructions on how to return the product and request a refund or replacement.

• Returns must be made within 7 days of receiving the order.
• The product should be unused, in its original packaging, and in resalable condition for a return to be accepted.

a. Refund Processing Time

Refunds will be processed after the product is returned and inspected. Refunds to your original payment method may take 5-7 business days depending on your bank or payment processor.

4. How to Cancel Your Order

If your order has not yet been shipped and you wish to cancel it, please follow these steps:

1. Contact Us Immediately: Reach out to our customer service team at [contact@mirklee.com] or call us at [Insert Phone Number] with your order details (Order number, Name, and Email).
2. Cancellation Confirmation: We will review your request and confirm the cancellation via email within 1-2 business days.
3. Refund: If your cancellation request is approved, we will initiate a full refund to your original payment method.

5. Exceptions

• Products that are personalized or custom-made (if applicable) are non-cancellable once the order is confirmed.
• Sale/Discounted Items: Any products purchased during a special sale or discount period are still subject to our regular cancellation, return, and refund policies unless otherwise specified at the time of the sale.

6. Contact Us

If you have any questions or need assistance regarding order cancellations, feel free to reach out to us:

Mirklee
[Insert Address]
Pune, Maharashtra, India
Email:
Phone: